Privacy Policy

Last updated: March 22, 2026

Bitswift Technology Solutions Inc. ("Bitswift", "we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and mailing address when you contact us, submit a form, or engage our services.
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited on our website, collected automatically through cookies and similar technologies.
• Service Data: Information related to the IT services we provide, including system configurations, support tickets, and account details necessary to deliver our managed technology solutions.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our managed IT services, hosting, cybersecurity, and other technology solutions.
• Respond to your inquiries and provide customer support.
• Send service-related communications, updates, and notifications.
• Process transactions and manage your account.
• Comply with legal obligations and protect our rights.
• Improve our website and user experience through analytics.

Data Storage & Security

Your data is stored on secure infrastructure, including Canadian-hosted servers and Microsoft cloud services (with data centres in Toronto and Québec City). We implement industry-standard security measures including encryption, access controls, firewalls, and regular security audits to protect your information.

Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Microsoft: Exchange Online, SharePoint, OneDrive, and Azure services for email, hosting, and cloud infrastructure.
• ESET, Hornet Security, Vade: For endpoint protection and email security services.
• Formspree: For processing contact form submissions.
• Google Analytics: For website usage analytics.

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for the collection, use, or disclosure of your information.
• Request deletion of your personal data, subject to legal obligations.

To exercise these rights, contact us at [email protected].

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, provide our services, or comply with legal requirements. When data is no longer needed, it is securely deleted or anonymised.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Bitswift Technology Solutions Inc.
556 O’Connor Dr, Kingston, ON K7P 1N3
Email: [email protected]
Phone: +1 (613) 766-1110